Terms and Conditions

The present contract conditions govern the relationship between Luhermi SL and the users of its online store, which are provided through the naranjaslu.com site.

Luhermi SL is committed to transparency and clarity in commercial transactions carried out on this portal and to guarantee a space committed to the rights of users and customers, which is why we recommend that you read these terms carefully before finalizing your purchase process .

These terms define the commercial conditions that govern the relationship between users and Luhermi SL, and will be binding from the moment in which any transaction is made on this website.


By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:

  • Its corporate name is: Luhermi SL
  • Your CIF is: B-46919460
  • Email: luhermisl@naranjaslu.com
  • Its registered office is: C / Mayor nº15 Genovés (Valencia) Postal code 46894 España
  • Your activity: Cultivation of citrus fruits and olives
  • Purpose of the website: Sale of products

The following conditions describe the commercial terms of the products offered on the Naranjaslu.com portal  .

You can also review our  privacy and cookies policy , which describes our practices in relation to the data you provide us.

The user can only access and contract these services after reading and accepting these contracting conditions.

By accepting these conditions, the user is bound by these terms, which along with our  privacy policy and cookies , govern our business relationship.

If you do not agree with any part of the terms, you can not buy any of the products offered.

Luhermi SL reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, Luhermi SL will notify you by posting an advertisement on the website.

The products are available only to legal entities and individuals who are at least 18 years of age.

The use of any service, from the notification of a substantial change in the terms, will constitute acceptance of the modified Terms.


The acquisition of the products must be done through the activation of the “Add to Cart” buttons, which appear on the product sheets exhibited in the store, and express the total acceptance of each and every one of the Contracting Conditions. and as they are shown on the website of Naranjaslu.com prior to the acquisition of the products.

As a condition for making any order, the user must provide their information in the form corresponding to orders and store registration. The registration information you provide must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the agreement with Luhermi SL.

From the moment of acceptance, the user acquires the status of client of Luhermi SL.


The web will only show you if there are units in stock, but not the exact units. Our intention is to always keep the stock updated, but it may not be possible, if this were the case we would contact you to facilitate the immediate return of the payment, or inform you of the new delivery time. Without incurring any type of damage or compensation for not having stock available of the product offered for Luhermi S.L. The customer always has the possibility of making a consultation prior to purchasing the stock before placing the order using the email luhermisl@naranjaslu.com.

Offers will be marked as such, and will be valid as long as they appear on your screen. These offers may be modified or canceled without prior notice.

Luhermi SL is not obliged to indemnify the user or third parties for the consequences of the use of their products and services, whether direct or indirect damages.


The validation of the order by the client expressly assumes the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data registered by Luhermi SL constitute the proof of the set of transactions carried out between Luhermi SL and its customers.


The user / buyer agrees to pay for the products and services purchased from Luhermi SL in the accepted forms of payment and for any additional amount (including taxes, postage and late payment charges, as the case may be).

Luhermi SL accepts these forms of payment:

  • Secure payment (through Stipe) by credit card
  • Secure payment through Paypal
  • Bank transfer



  1. Credit cards: Through this means of payment, the buyer will have to provide their card number, the expiration date and their CVV number. At all times your data will be encrypted and sent under secure SSL server to the virtual TPV of Stripe, obtaining maximum security, confidentiality and integrity in the transaction. This procedure does not provide the card number to naranjaslu.com at any time.
  2. Paypal : For your safety and speed, this world-known system is one of the most used nowadays in Internet sales, for more information visit  PayPal, from naranjaslu.com you will be redirected to the PayPal homepage, where if you have an account you can make the payment through it, or if you do not have an account, you will be provided with instructions to pay through it by credit / debit card or bank account.

No other payment method is accepted

Payment is always in advance of 100% of the order, and orders will be processed and sent when we confirm the payment.


The prices applicable to each product are those indicated on the website on the date of the order.

However, in accordance with the provisions of Law 37/1992, of December 28, regulating taxes, the operation may be exempt or not subject to the same depending on the country of residence of the buyer and the condition in which the buyer acts. same (employer, professional or private). Consequently, in some cases, the final price of the order may be altered with respect to the one shown on the website.


The products and services offered on the web, and the prices of these, will be available for purchase while they are in the catalog of products displayed through the website. Users are asked to access updated versions of the website to avoid price errors. In any case, the orders in process will maintain their conditions during 7 days from the moment of their formalization.


The user / buyer may make claims or requests for withdrawal or return by sending an email to luhermisl@naranjaslu.com indicating his name and surname, the order number, the product purchased and stating the reasons for his claim.

In case an order can not be served, Luhermi SL will proceed to refund the amount paid by the customer.

Luhermi SL will not accept changes or refunds that have not previously been communicated through the indicated channels.


We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most effective service to our customers.

To contact us or ask us any question, question or claim you can use any of the following means:

* E-mail: luhermisl@naranjaslu.com


Luhermi SL reserves the right to make, at any time and without prior notice, modifications and updates to the information contained in the Web, the configuration and presentation of the same, access conditions, contracting conditions, etc. Therefore, the user must access updated versions of the page.

The user is solely responsible for maintaining the confidentiality and security of their user profile. The user agrees to notify Luhermi SL immediately of any violation of the security of the page.

Luhermi SL will not be responsible for any loss derived from the improper or unauthorized use of its website.

The user is solely responsible for maintaining the confidentiality of his password and is solely responsible for all activities resulting from the use of his password on the pages developed by Luhermi SL. Our platform generates secure passwords automatically, if you wish to change it is possible under your responsibility, we recommend the use of strong passwords that include uppercase, lowercase, numbers and / or special characters.

The user undertakes to hold Luhermi SL harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees as a result of any breach by the party. of the user / buyer of these conditions, whether or not it is considered as material or immaterial; the misuse of the Services by you or any person acting on your behalf or using your account on the Naranjaslu.com websites or by any material or immaterial violation of any right, title or interest of third parties.

In any case Luhermi SL is responsible for any breach of contract that occurs on the part of the customer, negligence regarding the site, the service or any content, for any loss of profits, loss of use, or real, special, indirect damages , incidental, punitive or consequential of any kind derived from the misuse by you of the tools provided.

Our sole responsibility will be to supply the product or service under the terms and conditions expressed in this contracting policy.

Luhermi SL will not be responsible for any consequence, damage or harm that could result from the improper use of the products supplied.


The language in which the agreement between Luhermi SL and the user / client will be perfected is Spanish.


The European Commission provides an online dispute resolution platform that is available at the following link:  http://ec.europa.eu/consumers/odr/ . Consumers can submit their claims through the online dispute resolution platform


Luhermi SL and the user will be governed to settle any dispute that may arise from the access, or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Xativa.